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Dealing with Challenging Customer Interactions: Establishing a Solid Customer Relationship (Includes Simulation)
Overview/Description
You have accepted a customer contact, and need to establish a relationship with the customer so communication can move forward and the customer's issue can be resolved. In this course, you will establish a solid relationship with the customer so you may proceed with the interaction in a positive direction.
Expected Duration (hours)
2.2
Lesson Objectives
You have accepted a customer contact, and need to establish a relationship with the customer so communication can move forward and the customer's issue can be resolved. In this course, you will establish a solid relationship with the customer so you may proceed with the interaction in a positive direction.
Expected Duration (hours)
2.2
Lesson Objectives
Dealing with Challenging Customer Interactions: Establishing a Solid Customer Relationship (Includes Simulation)
Trajanje:
2 h
Šifra:
en_us_135409_ek
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