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Dealing with Challenging Customer Interactions: Resolving Challenging Situations (Includes Simulation)
Overview/Description
You have started communicating with the customer, and have overcome any communication barriers that might have been present. You know how to resolve basic issues, but now you may encounter more specific and difficult situations. In this course, you will resolve challenging situations with customers.
Expected Duration (hours)
1.8
Lesson Objectives
You have started communicating with the customer, and have overcome any communication barriers that might have been present. You know how to resolve basic issues, but now you may encounter more specific and difficult situations. In this course, you will resolve challenging situations with customers.
Expected Duration (hours)
1.8
Lesson Objectives
Dealing with Challenging Customer Interactions: Resolving Challenging Situations (Includes Simulation)
Trajanje:
2 h
Šifra:
en_us_135411_ek
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