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Managing Your Time: The Importance of Call Tracking and Ticketing
Overview/Description
As the front line in customer contact, call centers rely on proper documentation to track and resolve customer-related issues. This Business Impact explores the five stages of the call-center cycle.
Expected Duration (hours)
0.1
Lesson Objectives
As the front line in customer contact, call centers rely on proper documentation to track and resolve customer-related issues. This Business Impact explores the five stages of the call-center cycle.
Expected Duration (hours)
0.1
Lesson Objectives
The Importance of Call Tracking and Ticketing
Trajanje:
0,1 h
Šifra:
_pc_bi_ctbi003
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