Microsoft System Center 2012 R2 – Configure and Deploy: Service Management

Overview/Description
IT service management is a core responsibility for the IT department. Changes, incidents, problems, and service releases need to be tracked and controlled in order to provide a robust and seamless IT service. In this course, you'll learn how to implement structured service management using Service Manager in System Center 2012 R2. This course is one of a series in the Skillsoft learning path that can be taken in preparation for the exam 70-247 - Configuring and Deploying a Private Cloud.

Target Audience
Data center administrators responsible for designing, installing, and configuring a private cloud infrastructure

Prerequisites
None

Expected Duration (hours)
2.0

Lesson Objectives

Microsoft System Center 2012 R2 – Configure and Deploy: Service Management

• start the course
• recognize the components of Service Manager
• plan a Service Manager deployment
• describe the Service Manager security functions
• recognize the requirements for Service Manager and install it
• recognize the process for upgrading an existing Service Manager infrastructure
• plan a Service Manager upgrade
• describe the Service Manager Change Management workflow functionality
• describe the Service Manager Release Management workflow functionality
• describe the Service Manager Incident Management workflow functionality
• describe the Service Manager Problem Management workflow functionality
• describe the Service Manager service request workflow functionality
• describe the Service Manager Knowledge Management workflow functionality
• configure service request, problem, incident, data retention, user roles, and database settings for Service Manager
• configure the Service Manager Active Directory connector
• configure the Service Manager Configuration Manager connector
• configure the Service Manager Operations Manager connector
• configure the Service Manager Orchestrator connector
• configure the Service Manager Virtual Machine Manager connector
• configure the Service Manager notification channels
• configure the Service Manager notification subscriptions
• configure the Service Manager notification templates
• configure the Service Manager self-service portal
• configure Service Manager