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Process Documentation and Analysis in Six Sigma

During the Define stage of a Six Sigma project, the Six Sigma team identifies process areas that require analysis and improvement. During the Measure stage, the team maps the processes and procedures that were identified. As this mapping takes place, the team begins to uncover likely causes of the problems and analyze them fully. This course will examine key tools and techniques used to model and analyze existing processes. From a process modeling perspective, the course looks at techniques such as process mapping, written procedures, and work instructions. This course is aligned to the ASQ Body of Knowledge and is designed to assist Green Belt candidates toward achieving their certifications and becoming productive members of their Six Sigma project teams.

Target Audience
Candidates seeking Six Sigma Green Belt certification; quality professionals, engineers, production managers, and frontline supervisors; process owners and champions charged with the responsibility of improving quality and processes at the organizational or departmental level

Expected Duration (hours)

Lesson Objectives

Process Documentation and Analysis in Six Sigma

  • recognize the categories of information obtained through process modeling
  • identify the information to look for when analyzing a process model
  • recognize the role of process modeling in the Measure phase of a Six Sigma project
  • match the process map types to the situations in which they best apply
  • label process map symbols according to their meanings
  • recognize the activities involved in creating a process map
  • interpret a given process map
  • recommend improvements to a process given a process map
  • identify elements of a procedure document
  • recognize characteristics of work instructions
  • recognize how work instructions differ from written procedures



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