Troubleshooting Logon and Resource Access Issues in Windows 7

Overview/Description
The desktop support technician is often called upon to help with logon problems and to set up or resolve issues with resource access. Logon errors can be caused by simple issues such as network connectivity or use of incorrect credentials, an inability to contact authenticating servers, account misconfigurations, or even name resolution. This course provides technicians with an understanding of the authentication and authorization process, and the various user account policies and settings that can restrict the logon event. It also covers troubleshooting printer access, working with problems with file and printer sharing, and the role of User Account Credentials in causing local or network resource access issues. The course describes how account auditing can be used to troubleshoot some logon or access problems, and the role Credential Manager plays in accessing network or Internet resources using Windows 7. This course is one of a series in the SkillSoft learning path that covers the objectives for the Microsoft exam: 70-685 Pro: Windows 7, Enterprise Desktop Support Technician. Passing this exam will earn the learner Microsoft Certified IT Professional: Windows 7, Enterprise Desktop Support Technician certification.

Target Audience
This course is aimed at individuals with experience working in Windows networked environments who are undertaking high-level Windows desktop administration certification, and possibly Windows Server Enterprise Support certification. The customer base will also include companies using Microsoft Windows desktop and server systems that need their IT staff certified to a high level.

Expected Duration (hours)
2.0

Lesson Objectives

Troubleshooting Logon and Resource Access Issues in Windows 7

classify the causes of logon issues

recognize the authentication methods supported by Windows 7

specify the level of User Account Control prompts in Windows 7 for a given scenario

add credentials to Credential Manager

enable account auditing for a given scenario

recognize commonly taken steps to troubleshoot name resolution related resource access issues

reconnect to a shared resource in a given scenario

propose solutions to the causes of logon issues

manage user account credentials

troubleshoot access to network resources

choose the most appropriate printer troubleshooting solution for a given scenario

identify how to troubleshoot common network printing problems

apply printer troubleshooting principles to a given scenario

solving common network printing problems