Overcoming Challenges When Managing Experts

Overview/Description
Getting the most out of your experts can sometimes be difficult. They might display characteristics that on the surface seem unmanageable. You have to carefully plan how you interact with such challenging experts if you want them to help you in a productive way. This course explores ways you can promote harmonious working relationships with your experts by using assertiveness, respect, and facilitation. It also shows how, by setting clear expectations and dealing with situations and employees fairly, you can overcome common challenges that managers face when working with expert employees. Because experts have a certain amount of control over work completion, the course explains how managers can deal with this control. And it presents specific management strategies for managing experts.

Target Audience
Managers who want to develop or refine their skills for working with staff members who have expert knowledge in an area that the manager does not

Expected Duration (hours)
1.0

Lesson Objectives

Overcoming Challenges When Managing Experts

match keys for managing experts with examples of their application

recognize how to respond to a particular challenging expert

recognize how to manage a challenging expert in a given situation

manage a challenging expert in a given scenario