CompTIA A+ 220-802: General Troubleshooting

Overview/Description
This course focuses on general troubleshooting when working with PCs, including the common tools used for troubleshooting, how to troubleshoot networks, and how to troubleshoot security-related issues. This course also deals with troubleshooting common hardware and software problems when working with video, laptops, and printers. This course prepares the learner for CompTIA A+ exam 220-802.

Target Audience
Computer technicians who have the equivalent knowledge of at least 12 months of hands-on experience in the lab or field.

Expected Duration (hours)
2.5

Lesson Objectives

CompTIA A+ 220-802: General Troubleshooting

• recognize how to troubleshoot Windows issues that occur after startup
• recognize how to troubleshoot driver related issues
• distinguish between blue screen errors and system lockup errors
• specify the network troubleshooting approach that should be used in a given scenario
• troubleshoot network and Internet connection issues
• describe the options for dealing with malware
• recognize the steps to take to clean an infected system
• determine how to deal with specific system problems
• troubleshoot network problems
• propose solutions to deal with security issues
• match each video issue with its probable cause
• prepare a laptop for servicing
• match the considerations involved in performing specific laptop maintenance tasks to the appropriate tasks
• recognize how to isolate the source of a printer problem
• describe how to troubleshoot printers
• determine the source of display and printer issues
• troubleshoot laptops