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Overview/Description
To be successful at achieving your goals, you need to persevere. But not blindly. Creating an inspiring goal gives you a framework for your efforts. And anticipating potential obstacles helps you prepare to deal with them. But overcoming obstacles as they arise requires flexibility, and a willingness to adjust goals, while keeping the ultimate aim intact. This Business Impact explores how, when you come across an obstacle, you can reevaluate and adjust your goals, without giving up on them.
Target Audience
Professionals in non-managerial roles
Expected Duration (hours)
0....
Overview/Description
Understanding the five styles identified by Kenneth Thomas and Ralph Kilmann is useful for navigating conflict. This impact explores these five conflict styles.
Target Audience
Professionals in non-managerial roles who wish to improve their ability to effectively manage or deal with conflict.
Expected Duration (hours)
0.1
Lesson ObjectivesPersonal Conflict Styles
Overview/Description
Using direct mail to generate leads for complex sales requires careful planning. This Business Impact examines what's involved.
Expected Duration (hours)
0.1
Lesson ObjectivesPlanning Direct Mail to Generate Leads for Complex Sales
Overview/Description
Wasting time at work is a common problem. This Business Impact examines strategies employees can use to minimize their procrastination.
Target Audience
Students preparing to enter the workforce, entry level employees who have just entered the workforce and mid-level employees looking to refresh their skills.
Expected Duration (hours)
0.1
Lesson ObjectivesPlanning for Interruptions Helps with Procrastination
Overview/Description
Good decision making lies at the heart of success. This impact explores a strategy for ensuring that business decisions are sound.
Target Audience
Students preparing to enter the workforce, entry level employees who have just entered the workforce and mid-level employees looking to refresh their skills.
Expected Duration (hours)
0.1
Lesson ObjectivesPlaying the Devil's Advocate in Decision Making
Overview/Description
When key business terms are perceived as interchangeable, communication breakdown can occur, costing time and money. This Impact Series reviews the significant differences between portfolios, programs, and projects.
Target Audience
Individuals who have interest in knowing more about Project Management, including those in positions that require them to carry out a project management role to individuals that are full-time project managers wishing to hone their skills further.
Expected Duration (hours)
0.1
Lesson ObjectivesPortfolios, Programs, and Projects: What's the...
Overview/Description
Many employees find performance appraisals intimidating. This Business Impact shows how proper preparation makes the process less stressful and more beneficial.
Target Audience
Students preparing to enter the workforce, entry level employees who have just entered the workforce and mid-level employees looking to refresh their skills.
Expected Duration (hours)
0.1
Lesson ObjectivesPreparing for Your Performance Appraisal
Overview/Description
Nothing can halt forward momentum in the sales cycle like a stale presentation. One-size-fits-all slide shows; long, droning lectures; exhaustive rundowns of features and capabilities â all great ways to lose an interested customer. If you want to keep your audiences engaged and intrigued, get them involved in your presentation.
Target Audience
Sales professionals interested in improving their ability to deliver sales presentations
Expected Duration (hours)
0.1
Lesson ObjectivesPresentations That Get People Talking
Overview/Description
Excessive agent absenteeism is an issue for many call centers. This Business Impact examines a strategy for minimizing the problem.
Expected Duration (hours)
0.1
Lesson ObjectivesPreventing Agent Absenteeism through Better Working Conditions
Overview/Description
While some turnover is unavoidable, companies must take proactive steps minimize its effect. This Business Impact explores retention strategies for holding on to top performers.
Target Audience
Individuals responsible for managing personnel either occasionally, for example as project managers, or more permanently as team leaders or line managers.
Expected Duration (hours)
0.1
Lesson ObjectivesPreventing High Turnover Rates: How to Keep The Best