Overview/Description Incentives can help call centers minimize agent turnover. This Business Impact examines what makes a rewards and recognition program effective. Target Audience Call Center Representatives, Supervisors and Managers Expected Duration (hours) 0.1 Lesson ObjectivesPrioritizing Rewards and Recognition in Call Centers

Overview/Description Making a sale is as much about communicating your ideas as it is developing your strategy. This Business Impact explores tactics and tips for focusing your communication in a way that moves your prospect to action. Target Audience Experienced sales professionals who wish to improve their ability to advance their sales by communicating with business acumen Expected Duration (hours) 0.1 Lesson ObjectivesPrompting Action through Focused Communication

Overview/Description Recession changes the playing field for business. This Business Impact examines its key factors that companies need to take into consideration. Expected Duration (hours) 0.1 Lesson ObjectivesRecession: How it Affects Business

Overview/Description People often react to perceived negative situations based on their perceptions and past experiences. Unfortunately, these assumptions and preconceptions can be faulty. This Business Impact explores the technique of reframing the process of actively questioning our understanding of a situation to uncover other possible meanings and perspectives. Target Audience HR Professionals with dedicated roles within the HR and learning and development functions, including administrative, executive and management roles, along with those in training for such positions. Expected...