Overview/Description Meeting the goals of a project often requires hiring consultants with specific skill sets. This Business Impact details strategies for integrating contract workers into the project team. Target Audience Individuals who have interest in knowing more about Project Management, including those in positions that require them to carry out a project management role to individuals that are full-time project managers wishing to hone their skills further. Expected Duration (hours) 0.1 Lesson ObjectivesManaging Vendor Relationships

Overview/Description This Business Impact explores the benefits of employing a knowledgebase to provide call-center employees with a searchable repository of information and practical experience. Target Audience Call Center Representatives, Supervisors and Managers Expected Duration (hours) 0.1 Lesson ObjectivesManaging Your Call Center More Efficiently

Overview/Description Process improvement is valuable to any organization. But change carries risk. This impact explores mitigating risks when improving processes. Expected Duration (hours) 0.1 Lesson ObjectivesMitigating Risks when Improving Processes

Overview/Description Attaining a position of market leadership is a primary goal for many companies. However, achieving and maintaining such status is extremely challenging. This Business Impact explores an alternate approach. Expected Duration (hours) 0.1 Lesson ObjectivesPave Your Own Path