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Creating a Customer-focused Organization

Overview/Description This Challenge Series exercise considers the many ways that business organizations can serve their customers - internal and external. Target Audience Mid- to upper-level managers and executives; all high potentials and fast trackers, including individual contributors. Expected Duration (hours) 0.2 Lesson ObjectivesCreating a Customer-focused Organization

Creating Work/Life Balance

Overview/Description For working professionals, keeping up with the competing demands of office and home takes more than good time-management skills. It requires an ability to prioritize and set a healthy work/life balance. This Challenge Series exercise explores the ways that work/life balance can be created to minimize stress and maximize productivity. Target Audience Mid- to upper-level managers and executives; all high potentials and fast trackers, including individual contributors Expected Duration (hours) 0.2 Lesson ObjectivesCreating Work/Life Balance

Creativity: Developing and Communicating Ideas

Overview/Description Creativity isn't reserved for authors, painters, and filmmakers. It's an essential trait for every business professional who wants to maximize resources and discover opportunities. This Challenge Series exercise explores the skills and practices needed to be a creative force. The learner plays the role of a product development team member for an automotive diagnostic equipment company. Target Audience Professionals in non-managerial roles who wish to enhance their creative skills and knowledge Expected Duration (hours) 0.2 Lesson ObjectivesCreativity: Developing and...

Critical Thinking

Overview/Description Critical thinking is useful for examining an issue or problem logically. This Challenge Series product explores applying the critical thinking process. Target Audience Mid- to upper-level managers and executives; all high potentials and fast trackers, including individual contributors. Expected Duration (hours) 0.2 Lesson ObjectivesCritical Thinking

Delivering Bad News Effectively

Overview/Description Delivering bad news effectively requires strong leadership. This Challenge Series product examines the process for communicating such news with skill, tact, and candor. Target Audience Mid- to upper-level managers and executives; all high potentials and fast trackers, including individual contributors. Expected Duration (hours) 0.2 Lesson ObjectivesDelivering Bad News Effectively

Demonstrating Accountability in a Crisis Situation

Overview/Description In business, accountability can apply to the individual, the team, and the organization, and assigning responsibility under normal circumstances is a straightforward proposition. But deciding issues of ownership in a crisis situation poses a unique challenge. Target Audience Mid- to upper-level managers and executives; all high potentials and fast trackers, including individual contributors. Expected Duration (hours) 0.2 Lesson ObjectivesDemonstrating Accountability in a Crisis Situation

Demonstrating Business Acumen

Overview/Description Business acumen is an essential quality of the successful sales professional that transcends industry knowledge. It embodies strategic thinking, focused communication, and action orientation combined with insight, keenness, and quickness. This Challenge Series product explores strategies for demonstrating business acumen in sales situations. You will assume the role of a sales consultant in the energy management industry. Target Audience Experienced sales professionals who wish to improve their ability to demonstrate business acumen Expected Duration (hours) 0.2 Lesson...

Depreciation Methods

Overview/Description Businesses employ different depreciation methods for reporting tax and financial data. This challenge focuses on selecting the best depreciation method for a tangible asset. Expected Duration (hours) 0.2 Lesson ObjectivesDepreciation Methods

Determining Proper-Expectation-management Techniques

Overview/Description This Challenge Series explores the options CSAs have at their disposal to manage customer expectations by recognizing which techniques and approaches are appropriate for a given situation. Expected Duration (hours) 0.2 Lesson ObjectivesDetermining Proper Expectation-management Techniques

Developing a Business Execution Culture

Overview/Description A corporate initiative requires more than just a managerial mandate. Employee buy-in is absolutely essential to ensure success. This challenge focuses on methods for developing a business execution culture. Target Audience Mid- to upper-level managers and executives; all high potentials and fast trackers, including individual contributors. Expected Duration (hours) 0.2 Lesson ObjectivesDeveloping a Business Execution Culture

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