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Overview/Description
The growing use of mobile devices allows users who are on the move â whether on a retail floor, at an airport, or at a Wi-Fi hotspot in a local coffee shop â to enjoy the efficiencies and speed of Cisco Unified Communications. However, as more people own multiple devices â ranging from office phones to home office phones, laptop computers to mobile phones â they must spend more time managing communications across different phone numbers and voice mailboxes. This necessity can limit the ability of users to accomplish work efficiently. Cisco Unified Mobility allows...
Overview/Description
The conference bridge for Cisco Unified Communications Manager, a software or hardware application, allows both Ad Hoc and Meet-Me voice conferencing. Each conference bridge can host several simultaneous, multi-party conferences. Software and hardware conference devices differ in the number of streams and the types of codec that they support. This course reviews major characteristics of Ad Hoc and Meet-Me conferencing, and software and hardware conference bridge implementations. This course also outlines general issues that can be experienced with conference bridges and...
Overview/Description
The Cisco Unified Communications Manager Device Mobility feature dynamically changes important location settings - such as Calling Search Space (CSS), region, date and time group, and Cisco Unified Survivable Remote Site Telephony (Cisco Unified SRST) reference - for roaming devices. Cisco Unified Communications Manager uses device pool settings to implement new parameters when the phone roams away from its home location. Administrators no longer need to reconfigure location settings when a phone changes location. This course discusses potential issues that can be...
Overview/Description
Today, Cisco Unified Communications system functionality requires the use of media resources such as transcoding and music on hold (MOH). These media resources can be either software- or hardware-based. Both methods have their own possible unique issues. These tools also increase the complexity of the Cisco Unified Communications system and make it more challenging to troubleshoot. The music on hold (MOH) feature lets you place on- and off-net users on hold with music from a streaming source. This feature includes the end-user hold and the network hold. Network hold...
Overview/Description
A call that is placed off site must go through a gateway. This gateway could be a Cisco Media Gateway Control Protocol (MGCP), H.323, or Session Initiation Protocol (SIP) gateway. This course discusses how to troubleshoot these different types of gateways and provides an understanding of the most common issues that are associated with placing a call off site. During call processing, Cisco IOS voice gateways analyze digits and can perform digit manipulation. Understanding these functions and how a Cisco IOS voice gateway performs these tasks differently from Cisco Unified...
Overview/Description
Resource Reservation Protocol (RSVP) specifies a resource-reservation, transport-level protocol for reserving resources in IP networks. RSVP provides a method to achieve Call Admission Control (CAC) in addition to location-based CAC. Location-based CAC constitutes a point-to-point CAC mechanism that does not take into account topology changes or multitier topologies, whereas RSVP does consider these topologies. Many customers request a full-mesh network topology for their video conferencing and video telephony environments to match their existing topology. RSVP can manage...
Overview/Description
Cisco Service Advertisement Framework (SAF) provides a framework that allows applications to discover the existence, IP address, port, and configuration of networked resources. Cisco SAF allows a timely and reliable awareness of the services within networks, as applications advertise and discover services on networks. Service information distributes though a network of Cisco SAF cooperative nodes that assume specific functions to efficiently distribute knowledge of services and facilitate their discovery. This course describes SAF and the components it comprises and...
Overview/Description
Because of the complexity of a Cisco Unified Communications system, you must have a solid understanding of the various elements of the voice network and the broad areas that can malfunction to troubleshoot effectively in this environment. This course will identify the major areas of troubleshooting that can be found in Cisco Unified Communications systems. In addition, you must use a systematic troubleshooting approach to provide consistent network services and minimize service interruptions. This course will teach you how to prepare a systematic troubleshooting method...
Overview/Description
SkillSoft Mentors are available to help students with their studies for exam 642-427 Troubleshooting Cisco Unified Communications (TVOICE). You can reach them by entering a Mentored Chat Room or by using the E-mail My Mentor service.
Target Audience
Individuals who are studying the associated SkillSoft content in preparation for, or to become familiar with, the skills and competencies being measured by the actual certification exam.
Prerequisites
Familiarity with the exam objectives listed below and skills and competencies being measured in the associated certification...
Overview/Description
SkillSoft Mentors are available to help students with their studies for exam 642-437 Implementing CUC Voice over IP and QoS (CVOICE). You can reach them by entering a Mentored Chat Room or by using the E-mail My Mentor service.
Target Audience
Individuals who are studying the associated SkillSoft content in preparation for, or to become familiar with, the skills and competencies being measured by the actual certification exam.
Prerequisites
Familiarity with the exam objectives listed below and skills and competencies being measured in the associated certification exam....
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