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Setting Goals

Overview/Description Goals provide a roadmap for your performance and development, but setting goals requires you to consider more than your own objectives. You must keep your company's mission and vision in mind. This Challenge product explores setting appropriate goals. During this exercise, you will play the role of a research analyst for a consumer and market research firm. Target Audience Professionals in nonmanagerial roles who wish to enhance their skills and knowledge in setting goals Expected Duration (hours) 0.2 Lesson ObjectivesSetting Goals

Strategies for Communicating with Tact and Diplomacy

Overview/Description Communicating with diplomacy and tact requires strategy, awareness, and skills. Its aim is to establish trust and rapport in relationships while delivering messages effectively. However, it's often pushed aside by good intentions cloaked by gut reaction and misinterpretation. This course provides techniques you can use to navigate through conversations in a way that shows sensitivity and respect for others. As well as exploring what you should say, the course shows you how you can use proper timing and delivery when conveying your message. This will enable you to deliver...

Succeeding in the American Workplace

Overview/Description Efficiency, achievement, and action are important workplace values in the United States. And being successful in an American workplace can depend on how well you adopt practices that reflect these values. For example, do you actively look for ways to make things better in your organization? Do you know how to conduct meetings efficiently? Are you able to make decisions quickly and effectively when working in time-sensitive situations? This course describes effective workplace practices and behaviors related to these and other areas that can help you succeed in the...

Taking Action for Performing under Pressure

Overview/Description Acting effectively in high-pressure situations is not easy. Overconfidence can lead to poor judgment, and overthinking the situation can lead to paralysis. Also, your perception may become clouded by negative thoughts and emotions in times of pressure. But it's exactly at these times that you need to perceive the challenges most clearly so that you can set appropriate goals and take effective action to achieve them. This course sets out some principles to help you avoid the dangers of overconfidence and overthinking, which can impair your performance when under pressure...

Targeting Personal Learning

Overview/Description Although personal learning in the workplace involves self-awareness, self-assessment, and self-development, you don't have to be the only one who benefits from it. When you learn, grow, and challenge yourself, you can improve not only your own work situation, but also the lives of the people you work alongside. In this Challenge Series exercise, you play the role of a team lead who has too much to do and not enough time to do it. You'll decide which personal learning path will have the greatest effect on your stressful work situation. Target Audience Any individuals...

Techniques for Communicating Effectively with Senior Executives

Overview/Description Understanding how to communicate effectively with senior executives is a valuable skill for any professional. How else will you pitch your great idea to your CEO or report on key successes or failures? What if you've got only a few minutes to get your message across? This course provides direction on how to carry out executive-level communications in both formal and informal settings. It also explores different communications media and how they might be used to convey your message to senior executives. Finally, the course recognizes the different reasons why you might...

Telecommuting Basics: Communication Strategies for the Remote Employee

Overview/Description With the trend toward telecommuting on the rise in many sectors, employees are faced with the growing challenges of working and communicating in virtual offices. Virtual offices can span countries and continents, and effective communication skills are not only important, but are the very key to telecommuters' success and their ability to move forward in their careers. This course provides you with an understanding of the importance of communication skills when working as a telecommuter and also covers how career advancement can be achieved while working in a remote...

Telecommuting Basics: Maximizing Productivity as a Remote Employee

Overview/Description Telecommuting is a widely adopted work arrangement. Globalization, work-life balance, and even green business or environmental concerns have exponentially increased the number of telecommuters and remote workers. Individuals and employers have a number of things to consider when deciding whether working remotely is possible, necessary, or desired. Once the decision is made, the goal is to create and maintain a productive remote work environment. This course provides an introduction to telecommuting, including helping you determine whether telecommuting is right for you,...

The Ethics Enigma

Overview/Description In the workplace, you never know when you'll be faced with an ethical dilemma. In a situation with no easy answers, how will you respond? This Challenge Series exercise explores the notion of acting with character and integrity, according to both personal and organizational values, to resolve a difficult issue. The learner takes the role of an employee struggling with whether or not to reveal knowledge of another person's past ethical misconduct. Target Audience Any individuals interested in improving their ability to exercise value-based behavior in their personal or...

The Fruits of Integrity: Building Trust at Work

Overview/Description How do you develop and maintain trust in the workplace? This Challenge Series exercise explores the ways that you can demonstrate integrity and build trust with those you work with. The learner plays the role of a member of a programming team at a manufacturing company, which is faced with difficulties after its new management system goes live. Target Audience Professionals in non-managerial roles who wish to develop their integrity and build trust in the workplace Expected Duration (hours) 0.2 Lesson ObjectivesThe Fruits of Integrity: Building Trust at Work

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