Overview/Description When the unexpected happens, how you respond to a frustrating situation can make a big difference in its outcome. This Challenge Series exercise explores how emotional intelligence competencies can help individuals deal with complicated situations at work. The learner plays the role of a product manager at an electronics manufacturing company. Target Audience Any individuals interested in improving their ability to relate to others with emotional intelligence Expected Duration (hours) 0.2 Lesson ObjectivesEmotional Intelligence at Work

Overview/Description Virtually every single company in the global economy uses the telephone for at least a part of their business. For many organizations, the telephone is the primary form of communication with customers, clients, and colleagues. And with virtual work environments established as a modern business practice, business telephone etiquette is more important than ever to your success as an employee and the success of your organization. This course introduces the essential skills for professional telephone usage. It covers best practices for making and receiving telephone calls,...

Overview/Description Ethical dilemmas in the workplace are not uncommon. This challenge examines how employees can go about making conscientious decisions under difficult circumstances. Expected Duration (hours) 0.2 Lesson ObjectivesEthical Self-promotion

Overview/Description Each innovation lifecycle is unique, but there are certain elements that successful innovations have in common. This Business Impact explores four critical components of executing innovation. Target Audience Individuals responsible for leading teams either occasionally, for example as project managers, or more permanently as team leaders or line managers. Expected Duration (hours) 0.1 Lesson ObjectivesExecuting Innovation