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Communicating a High-Impact Business Case

Overview/Description An effective business case provides a compelling picture of how your solution will drive a customer’s business results. It translates the benefits of your solution into measurable outcomes that appeal to different viewpoints within your customer’s company – whether it’s the finance manager, the IT manager, or the CEO. This Business Impact follows a sales professional as she communicates the business case for her data analytics solution to individuals at a financial services company. Target Audience Experienced sales professionals who wish to improve their ability...

Communicating a Shared Vision

Overview/Description Communicating a Shared Vision shows how providing a project team with a vision, can help improve team motivation and ensure project success. Target Audience Individuals responsible for leading teams either occasionally, for example as project managers, or more permanently as team leaders or line managers. Expected Duration (hours) 0.1 Lesson ObjectivesCommunicating a Shared Vision

Communicating Organizational Change

Overview/Description Change can make people uncomfortable, and fear of the unknown creates anxiety. This Business Impact explores the three key components of effectively communicating organizational change: the when, the what, and the how. Target Audience Managers, supervisors, and leaders in all industries/organizations who communicate organizational change to employees Expected Duration (hours) 0.1 Lesson ObjectivesCommunicating Organizational Change

Communicating Properly during Layoffs

Overview/Description Corporate mergers, financial downturns, and outsourcing make for difficult transitions for any company. This impact explores the importance of clear, thorough, and honest communication during such times of change. Expected Duration (hours) 0.1 Lesson ObjectivesCommunicating Properly during Layoffs

Communicating with a Cross-cultural Audience

Overview/Description Cultural differences affect how people communicate in business. This impact examines pitfalls to avoid when communicating with a cross-cultural audience. Target Audience Any individuals interested in gaining cross-cultural communications skills. Expected Duration (hours) 0.1 Lesson ObjectivesCommunicating with a Cross-cultural Audience

Conducting Interviews: Asking the Right Questions

Overview/Description Most organizations rely on the job interview as the primary tool for selecting which employees to hire. This impact explores how to use four common interview questioning techniques. Target Audience All levels of individuals in HR responsible for interviewing and hiring candidates. Expected Duration (hours) 0.1 Lesson ObjectivesConducting Interviews: Asking the Right Questions

Confrontation: What's the Best Approach

Overview/Description Managers often find confronting employees difficult and unpleasant. This Business Impact explores strategies for turning these confrontations into positive, win-win experiences. Target Audience Any individuals interested in developing their conflict resolution skills. Expected Duration (hours) 0.1 Lesson ObjectivesConfrontation: What's the Best Approach

Connecting Customers and Solutions

Overview/Description Preparing for your interactions with a strategic mindset is essential in connecting your customer to your solution. You must be able to communicate your vision using positioning, trust, and insight. This Business Impact explores some of the ways you can build your customer's interest by invoking a collaborative approach that helps the customer recognize how much value you can bring to their business goals and efforts. It follows a sales professional who sees the potential to extend her company's survey tool solution to meet new customer objectives. Target Audience...

Conquering Career Stagnation

Overview/Description Many employees experience career stagnation. This impact examines strategies to overcome it. Target Audience Any individuals interested in career-development skills and techniques. Expected Duration (hours) 0.1 Lesson ObjectivesConquering Career Stagnation

Controlling Project Cost

Overview/Description Controlling costs is crucial for the success of any project. This Business Impact examines the need for constant project cost monitoring and analysis. Target Audience Individuals who have interest in knowing more about Project Management, including those in positions that require them to carry out a project management role to individuals that are full-time project managers wishing to hone their skills further. Expected Duration (hours) 0.1 Lesson ObjectivesControlling Project Cost

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