Overview/Description Sometimes your only option for gaining access to a new contact is to make a cold call, but cold calling can be daunting and the results unpredictable. This Business Impact Series product follows a talent management consultant as he demonstrates how to take the menace out of cold calling and communicate successfully with customers. Target Audience Experienced sales professionals who wish to improve their ability to gain access to customer contacts with cold calls. Expected Duration (hours) 0.1 Lesson ObjectivesEffective Cold Calling

Overview/Description The possibility of employee burnout can threaten productivity. This impact examines strategies for balancing workloads. Target Audience Individuals responsible for managing personnel either occasionally, for example as project managers, or more permanently as team leaders or line managers. Expected Duration (hours) 0.1 Lesson ObjectivesEmployee Exhaustion: Managing a Well-balanced Workload

Overview/Description Ensuring Management Buy-In on a Project discusses the importance of executive buy-in at the beginning of a project. Target Audience Individuals who have interest in knowing more about Project Management, including those in positions that require them to carry out a project management role to individuals that are full-time project managers wishing to hone their skills further. Expected Duration (hours) 0.1 Lesson Objectives Ensuring Management Buy-in on a Project

Overview/Description Project team conflict isn't always interpersonal in nature. Sometimes, it's work-related. This impact explores work-related conflict. Target Audience Students preparing to enter the workforce, entry level employees who have just entered the workforce and mid-level employees looking to refresh their skills. Expected Duration (hours) 0.1 Lesson ObjectivesFacilitating Work-related Conflict Discussions